Privacy Policy

1. Introduction

Firegrid ("we", "our", or "us") operates the firegrid.io website and the Firegrid platform. This Privacy Policy describes how we collect, use, and protect information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address, organization name, and billing information when you create an account.
• Firewall Traffic Data: Syslog data ingested through the Firegrid agent, including source/destination IPs, ports, protocols, actions, and byte counts.
• Firewall Configuration Data: Policy rules, address objects, and interface configurations pulled from your firewall's management interface.
• Usage Data: How you interact with the Firegrid platform, including pages visited, features used, and actions taken.
• Other Information: We may collect additional information as needed to provide, maintain, and improve our services.

3. How We Use Your Information

• To provide and operate the Firegrid platform
• To analyze traffic patterns and generate policy tightening recommendations
• To process billing and manage your subscription
• To communicate with you about your account and our services
• To improve and develop new features
• For any other purpose related to operating, maintaining, or improving our services

4. Cookies & Tracking

We use cookies and similar technologies to operate our website and understand how it is used. Third-party analytics tools may collect anonymized usage data such as pages visited, referral sources, and device information. You can control cookie behavior through your browser settings.

5. Data Retention

We retain data only as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods vary by data type and are enforced automatically. When data is no longer needed, it is permanently deleted.

6. Data Security

All data is encrypted in transit over TLS and at rest. Our infrastructure is hosted in the United States. For detailed information about our security practices, see our Security page.

7. Third-Party Services

We use third-party service providers for infrastructure, authentication, payment processing, security, and analytics. These providers operate under their own privacy policies and terms of service.

8. Your Rights

You may request access to, correction of, or deletion of your data at any time by contacting us. We do not sell your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to this page.

10. Contact

For questions about this Privacy Policy, contact us at [email protected].